Frequently Asked Questions

This is a list of frequent questions. Questions are in bold and the answers are underneath.

Print out this document and keep a copy for your reference.

Problems accessing Procorner

I sometimes have problem to access Procorner, why?

There could be different reasons. Before you call/mail your local Procorner contact check the following:

- Are you able to connect to Internet at all? If not, check if your modem is started. For further advice contact your local support or your Internet Service Provider.
If you are able to connect to the Internet, follow the steps below.

- Are you able to connect to any other Internet site in your country? If not, it is a local communication problem. Contact your local Internet Service Provider (ISP).

- Are you able to connect to any Internet site in USA? (Try for example www.microsoft.com)
If you cannot connect: there are communication problems on the Internet connections between countries. Try again later.
If you can connect to a site US: try to connect to a site in Sweden (for example www.telia.se). If you donÆt succeed, there is a problem with the Internet connection to Sweden. Report the problem to your local Procorner support or try again later.

If you get to Procorner log-on page but you donÆt get into Procorner
If you get error message "wrong password": check if user ID and password are correct. Please note that user-ID and password are case sensitive!

System Error Messages

Error message: HTTP 400 û Bad request

Refresh the page.

Error message:HTTP 401 û Unauthorised or HTTP 403 û Forbidden Page

Probably you have typed the wrong URL (Internet address). Type the Internet address again.

Error message:HTTP 404 û Page not found

Check URL (Internet address), refresh page. If you still get the error message, contact you local Procorner support.

Generic

How do i EMPTY THE CACHE memory of my computer?

For Internet Explorer 4.0 or 5.0: click on öviewö/ötoolö menue, select öinternet optionsö. Then select the folder ögeneralö and click on ösettingsö inside ötemporary internet filesö. You will find a list of possibilities regarding when it should öcheck for newer versions of the stored pagesö. Select öevery visit to the pageö. If you have Explorer 5.0, select öupdate automaticallyö.

For detailed instructions (with screen pictures) or instructions for Netscape users, look into the Browser Handbook (word document to download from startup page).

Sometimes, I log on and then I get a white screen. What shall I do?

Some settings have been lost.Try to refresh the page, check the user ID & password. If needed, log out, empty your cache (see FAQ öhow to empty the cacheö) and log on to Procorner again.

Product Search Function

Why don't I get any exploded views?

Check if you have installed Acrobat Reader on your PC. If you want to install it, click on the yellow ôAcrobat Readerö button and follow the installation instruction. You can find the button either on the log on page (where you put in your user ID & password) or on the start-up page, where you select the language of Procorner.

I have problems finding any product model

Go to ôProductö menu, key in the model description or part of it, press the button ôby Modelö.

You can use wildcard symbols ô * ö to replace one or several missing characters.

Order Basket Function

How can I key in a different delivery address?

From the Order Basket screen, when you press ôcontinueö you get to the screen where you can select the address where the goods shall be delivered. Press on the small arrow to the right of the delivery address field. A list of possible addresses appears. Choose ôtemporaryö.

Parts Search Function

I don't seem to be able to get any parts information?

Check that your browser is set to 'enable' cookies to be stored on your computer, and 'enable' scripting of Java applets. If your browser is Internet Explorer 5.0, you need to select 'Tools', 'Internet Options', 'Security' then 'Custom LevelÆ.

If you use wildcard characters (only question marks ô?ö), make sure you enter one question marká for each missing digit. You neednÆt enter the check digit; AEG codes must be preceded by 899.

For more detailed instructions or if you run a different browser version, read the Help text.

Order Basket/ Acknowledgemengt / Order Status

I have a problem sending an order. What shall I do?

Are you allowed to send orders? If yes: are you able to get an öavailability checkö from the Order Basket? If you succeed to get an availability check, empty your cache (for instructions see öHow to clear the cacheö) and try again

to send the order.

Problems with the öAvailability checkö. What shall I do?

Are you allowed to send orders? If yes, clear your cache (for instructions see öHow to clear the cacheö), go back to the order basket and try again.

I have problems to get an order acknowledgement

Are you allowed to send orders? If yes, do you receive a message: ôYour order acknowledgement has not been received yet. Please check again in a few minutesö? This means that the reply from the system was not given in 30 seconds. Try again later.

Mind that if you had sent an ôavailability checkö from the Order Basket, you will not find it in ôorder acknowledgementö. Go back to the Order Basket, click ôcontinueö and then send the ôavailability checkö again.

How do I look up old orders?

Select Order Status from the top menu buttons.

To look up a closed order: key the Rex order number in the open field on the top right hand corner, then click the button nearby, named ôget closed orderö. The order details will appear underneath.

The parts are not delivered. Why?

Check the öPromised weekö shown in the acknowledgement of that order. Parts that were not on stock when you ordered, have a öpromised weekö that is after your requested delivery week.

Check for other messages in the order acknowledgement. Check if your credit limit is exceeded.